Reputation Management for Local Businesses
If Yelp is being heavily cited for plumbers in Dallas but you've got zero Yelp reviews, FeedbackIQ™ shifts the weighting - sending more customers to Yelp while keeping your Google review flow healthy.
Every business gets a branded short link - like fbck.link/yourbusiness. Text it after a job, add it to your email signature, print it on invoices or business cards. Your customers tap and leave a review. That's all they need to do.
Behind that link, FeedbackIQ™ is running weekly scans across ChatGPT, Gemini, Perplexity, and Google - checking which review platforms are actually being cited when consumers search for businesses like yours in your area.
Instead of 300 reviews on Google and nothing anywhere else, you build a balanced presence across every platform that influences both search rankings and AI recommendations. No manual effort. No guesswork. FeedbackIQ™ adapts continuously as AI behavior changes.
FeedbackIQ™ is the AI engine behind NetFeedback. It monitors which review platforms AI tools like ChatGPT, Gemini, and Perplexity are actually citing when consumers search for businesses like yours. Then it automatically adjusts where your review requests are sent - so your reviews land on the platforms that matter most for both your Google rankings and your AI visibility. You get one short link (fbck.link/your-business) that you share with every customer. FeedbackIQ™ handles the rest.
Google reviews are still essential - and NetFeedback always keeps your Google review flow strong. But nearly half of consumers now use AI tools like ChatGPT and Gemini to find local businesses, and those AI tools can't see your Google reviews. They pull from Yelp, Trustpilot, Angi, BBB, Facebook, and dozens of other platforms. If all your reviews are on Google, you're invisible to a growing number of potential customers. FeedbackIQ™ makes sure you're visible everywhere.
FeedbackIQ™ runs weekly scans across ChatGPT, Gemini, Perplexity, and Google to see which review platforms are being cited for your industry and area. It then calculates an optimal weighting - for example, 35% to Google, 25% to Yelp, 20% to Trustpilot, 20% to Angi. When your customers tap your short link, FeedbackIQ™ routes them to the right platform automatically. The weighting updates weekly as AI behavior changes.
AI tools like ChatGPT, Gemini, and Perplexity are used by a growing number of consumers to find and compare local businesses. Instead of scrolling through Google results, people now ask questions like "Who's the best plumber near me?" and get a direct recommendation. These AI tools base their recommendations on reviews they find across the open web - not just Google. If your business has strong, recent reviews across multiple platforms, you're far more likely to be the one they recommend.
Birdeye and Podium are solid platforms, but they send all your reviews to Google. NetFeedback with FeedbackIQ™ is the only platform that monitors what AI tools are actually citing and routes your reviews to the platforms that drive both Google rankings and AI recommendations. We're also significantly more affordable - starting at $97/month compared to $299+ for Birdeye and custom pricing at Podium.
Usually within a few days. Once you sign up, our team hops on a call to configure your account - connecting your review platforms, creating your short link, and activating FeedbackIQ™. You'll be collecting reviews across the platforms that matter within days.
Yes. NetFeedback supports single-location businesses, multi-location brands, and franchises. Each location gets its own short link and its own FeedbackIQ™ routing strategy, with everything unified in one dashboard. Contact us for multi-location pricing.
NetFeedback works for any business that relies on customer reviews. We have industry-specific platform recommendations for home services (plumbing, HVAC, electrical, cleaning), healthcare (medical, dental, wellness), hospitality (restaurants, hotels, bars), professional services (accounting, legal, consulting), fitness and gyms, retail, and SaaS/software companies. FeedbackIQ™ automatically identifies the platforms that matter most for your industry and location.