Re-engage Past Customers to Boost Your Reviews With a Review Re-activation Campaign

Bring your satisfied customers back into the conversation with a Review Re-activation Campaign. NetFeedback makes it easy to reach out to previous customers, generally within the last three months, to request feedback on their experience. This targeted approach helps you gather fresh reviews, strengthen your online reputation, and remind past customers of the value you offer - all with minimal effort.
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Missed Opportunities for Feedback from Happy Customers?

Many satisfied customers never leave reviews simply because they’re not asked. A re-activation campaign reaches out to customers who had a positive experience, giving them a chance to share feedback they may not have thought to provide on their own. This helps you capture more positive reviews with minimal effort.
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Declining Review Volume Over Time?

Over time, review volume can dwindle, impacting your online presence. By reconnecting with customers from the past three months, a re-activation campaign helps maintain a steady stream of fresh reviews, keeping your reputation current and relevant.
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Difficulty Building Trust with Current, Up-to-Date Reviews?

Potential customers look for recent reviews to gauge the current quality of your service. A re-activation campaign encourages recent customers to share their experiences, building trust and helping you showcase a consistently high standard of service.

Limited Awareness of Changes or Improvements in Service Quality?

If you’ve made improvements in response to past feedback, re-engaging previous customers can showcase those positive changes. Re-activation campaigns prompt satisfied customers to share updated perspectives, helping to demonstrate your commitment to enhancing the customer experience.

Time-Consuming Process of Individually Reaching Out to Past Customers?

Manually contacting past customers for reviews can be inefficient and time-consuming. NetFeedback’s re-activation campaign automates the process, sending targeted requests that save you time while effectively gathering valuable feedback from past clients.

Difficulty Competing with Businesses that Have High Review Volumes?

Competing businesses may appear more credible if they have more recent reviews. A re-activation campaign helps you catch up by re-engaging past customers, encouraging them to share their experiences and boosting your overall review count to enhance your competitiveness.

Frequently Asked Questions

How does a Review Re-activation Campaign work?

A Review Re-activation Campaign reaches out to previous customers, typically within the last three months, with a friendly reminder to leave feedback on their experience. This automated approach makes it easy to gather reviews from satisfied customers who may not have left one initially.

Can I customize the message sent to past customers?

Yes, NetFeedback allows you to personalize the message to match your brand’s tone and encourage responses. Customization helps ensure that each message feels authentic, increasing the likelihood that customers will leave a review.

Will reaching out to past customers bother them?

Not at all! Our re-activation campaigns are designed to be respectful and non-intrusive, with messages sent sparingly. We also include an option for customers to opt out, ensuring a positive experience even for those who may not want to leave a review.

How often can I run a Review Re-activation Campaign?

You can run re-activation campaigns as often as needed, depending on your goals. Many businesses find it effective to run them quarterly to maintain a steady flow of recent reviews, keeping their online presence fresh and engaging.

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