Send Automated Email, SMS Text Message & WhatsApp
‍ Review Requests

Reach your customers where they are with automated review requests through email, SMS text message & WhatsApp. NetFeedback makes it effortless to connect with clients on their preferred platforms, increasing your chances of gathering valuable reviews. With customisable messages and automated follow-ups, you can streamline the review collection process while maintaining a personal touch, helping you build a stronger online reputation with ease.
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Low Response Rates for Review Requests?

Manually requesting reviews often leads to low response rates, as customers may miss or ignore these messages. NetFeedback solves this by automatically sending review requests through email, SMS text message or WhatsApp, ensuring that your customers receive and engage with your messages on the platforms they use most frequently.
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Time-Consuming Process of Manually Requesting Reviews?

Manually reaching out to each customer can be incredibly time-consuming and inefficient. With NetFeedback, you can automate the entire process, freeing up time for your team to focus on other areas of the business while consistently gathering reviews in the background.
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Inconsistent Follow-Up on Review Requests?

Following up with customers who haven’t responded to initial review requests is often overlooked, leading to missed opportunities for feedback. NetFeedback’s automated follow-up system ensures that your review requests don’t get lost, gently reminding customers to leave feedback at just the right intervals.

Customers Ignoring Email-Only Requests?

Many customers may not check or prioritize their email, resulting in fewer reviews. NetFeedback addresses this by enabling requests via SMS text message or WhatsApp, reaching customers where they’re most likely to engage, increasing the chances they’ll leave a review.

Lack of Personalisation in Review Requests?

Generic, impersonal messages can feel spammy and may discourage customer responses. NetFeedback allows you to customise messages to match your brand’s voice and tone, making your review requests feel more personal, professional, and engaging, which leads to higher response rates.

Difficulty in Managing Reviews Across Multiple Channels?

Tracking responses across various review channels can become complex and overwhelming. NetFeedback centralises all review requests and responses in one place, making it easy to monitor customer feedback from different sources and allowing you to quickly address and leverage these insights.

Frequently Asked Questions

How does automated review requesting work with NetFeedback?

NetFeedback allows you to automatically send review requests via email, SMS text message, or WhatsApp reaching your customers on the platforms they use most. With personalised, timed messages, you can boost response rates and gather valuable feedback without manual effort.

Can I customise the messages sent to my customers?

Absolutely! NetFeedback enables you to personalise messages to match your brand’s tone and approach, ensuring a professional and consistent experience for your customers, whether they receive an email or SMS text message.

Does NetFeedback support multiple languages for review requests?

Yes, NetFeedback supports multiple languages, allowing you to communicate with customers in their preferred language. This feature helps you connect more personally, encouraging higher response rates for a broader, more inclusive reach.

What if a customer doesn’t respond to the initial review request?

NetFeedback has you covered with automated reminders. If a customer doesn’t respond to the first request, a follow-up message can be sent after a customisable interval, increasing the chances they’ll leave a review without feeling overwhelmed.

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Our pricing plans are designed to support you at every stage of your business journey. Whether you’re just starting out and need essential tools to build your presence or you're an established business looking to scale, we offer solutions that grow with you. With adaptable options, you can choose the plan that best suits your current needs and seamlessly upgrade as your business expands, ensuring you always have the resources to succeed.
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