NetFeedback provides customisable templates for email, SMS text message, and WhatsApp, allowing you to send effective review requests on the channels your customers use most. Each template is designed to encourage higher response rates and is tailored to engage customers in a friendly, professional manner.
Absolutely! While our templates are optimized for high engagement, you can customise them to reflect your brand’s tone and style. This ensures that every request feels authentic and consistent with your business’s communication.
Yes, our templates include optional follow-up messages for customers who don’t respond initially. These gentle reminders are designed to nudge customers in a respectful way, increasing the chances they’ll leave a review on a second or third request.
Our templates have been crafted based on proven strategies that boost response rates across various industries. By using optimised language and reaching customers on their preferred channels, NetFeedback templates help drive more customer engagement and reviews.